Hi, I'm Sanjeev.
For twenty years, leading insurers and banks have brought me in to solve their most complex delivery challenges — from core systems consolidation to enterprise Voice and agentic AI.
Certified Scrum Product Owner® and ICAgile-certified in Product Management. Currently at Suncorp, working across product, delivery and AI enablement.
I work where business, strategy, technology and delivery meet — turning ambiguity into clear outcomes, executable plans and working products.
Product judgment, built on delivery.
Certified Scrum Product Owner® (Scrum Alliance) and ICAgile-certified in Product Management, with 20+ years across insurance, banking and technology. I've worked the full arc: core systems and policy-administration migrations first, then digital products, and now Voice and agentic AI. I'm most useful on the initiatives other people find hardest to start — complex integration, stalled transformation, data that needs a single source of truth, and AI that needs someone asking whether it solves the right problem.
Why I do this workSelected impact.
What shipped, and the numbers that mattered — four outcomes across four organisations.
How the thinking played out.
Impact numbers say what shipped. This is the decision behind one of them.
Six systems, one quote.
Legacy quoting macros meant operations staff had to know a system's internal language before they could do insurance work — a manageable tax for veterans, a serious one for a whole population of new staff arriving through an acquisition. The fix wasn't a better macro. It was deciding where the translation between system language and business language should live.
Read the storyFour rules I keep coming back to.
Start with the problem, not the solution
Technology is downstream of understanding which outcome actually matters. The most expensive projects I've seen weren't slow — they were efficient at building the wrong thing.
Make the ambiguity visible
Assumptions, constraints, risks and open questions belong on the table early, where a team can argue about them — not surfacing halfway through delivery when they're expensive.
Put business and technology in the same room
The right answer rarely belongs entirely to either side, and most of the cost of getting it wrong is paid in translation between them.
Ship, then learn
Something useful in production beats a perfect deck. Until customers touch it, a plan is still a hypothesis.
Where the work happened.
Senior Business Analyst / AI Product — Suncorp
- Contributed to a live consumer Voice AI assistant for pre-claim lodgement — conversational design, requirements and testing across the delivery lifecycle.
- Designed Copilot Studio policy and productivity agents, partnering with Security & Risk to assess and manage AI feature risk.
- Built an AI discovery workflow selected as Suncorp's 2026 submission for IIBA Innovation of the Year, embedding GenAI into BA and discovery practice via the Initiative Canvas.
- Partnered with EM and EGM executive stakeholders to shape Copilot adoption strategy and prioritise high-value enterprise use cases.
Product Owner / BA — WTW (Contract)
- Led a cross-continental UK–Australia team mapping data flow between CRM and broking platforms for a client-portal migration.
- Developed integration specifications and future-state roadmap recommendations, aligning transition strategy to business objectives.
Four things I'm brought in for.
AI product & strategy
Use-case discovery, conversational and Voice AI, generative and agentic AI, and the risk work that goes with them.
Product discovery
Problem framing, outcome definition, MVP scoping, roadmaps and prioritisation.
Complex transformation
Platform consolidation, policy-administration migrations, data migration and integration design.
Delivery leadership
Cross-functional and cross-border teams, vendors, and executive alignment to EM and EGM level.